Twycross Zoo - Follow Your Heart

Opening Times: 10am - 6pm

Charity Heart

Twycross Zoo is a registered charity (number 501841) which exists to support conservation, education and research.

Sales Manager (3075)



£30,000 - £30,000/annum + fantastic additional benefits

Job Location
- United Kingdom -- England -- West Midlands -- Warwickshire -- Atherstone

Job Type

11 February 2019

Sales Manager

Based in the heart of England, Twycross Zoo (TZ) is an award-winning conservation charity and rapidly growing visitor attraction. We’re committed to supporting global welfare and conservation efforts in the captive breeding of endangered species whilst supporting projects from many different countries around the world, including Ape Action Africa, Lola Ya Bonobo and the FFI Cao Vit Gibbon Project.

With our dedicated and enthusiastic team of colleagues at the heart of everything we do, we aim to become a recognised “Centre of Excellence” that continues to make a significant contribution to the welfare and conservation of animals, especially primates, and remain at the heart of conservation.

What will this role of Sales Manager entail?

As the Sales Manager, you’ll lead the Sales team in maximising potential sales revenue and building strong relationships with key stakeholders and existing clients whilst pro-actively generating new sales opportunities, primarily membership sales and experiences such as animal encounters.

Working closely with the Head of Operations, you’ll produce and implement a strategy for the Sales department, and take responsibility for the Sales budget. You’ll have an impact on all departments by promoting a culture of ‘Everyone’s a Sales Person’ across the organisation.

You’ll set a brilliant example for your team, whom you’ll motivate, coach and line manage to be the best they can be and ensure a great customer experience is delivered.

Other duties will include monitoring and reporting performance against targets set by the business and contributing to the overall management and organisational development of the organisation.

What will I need to be considered for this Sales Manager vacancy?

  • Proven experience in a relevant sales role, gained within a similar leisure / hospitality / tourism attraction environment
  • Proven track record of increasing membership sales would be desirable
  • Demonstrable experience of line managing direct reports, with a proactive approach to people management
  • Excellent communication, interpersonal and IT skills
  • A confident and outgoing personality with a genuine interest in the Zoo’s work and purpose
  • Willing to undertake Duty Zoo Manager shifts
  • A flexible approach to working duties and hours

What will I receive in return?

As the Sales Manager you’ll receive a salary of £30,000, along with fantastic additional benefits including; 31 days holiday per annum (inclusive of bank holidays), private healthcare, a staff membership card giving you free entry to the Zoo on your days off and discounts in our retail and food outlets, and free onsite parking.

Contract: Permanent, working 37.5 hours per week, predominantly Monday to Friday 9am to 5:30pm, with the occasional weekend required.

Location: Atherstone, Warwickshire (on the A444, which is easily accessed via the A5 and the M42 Junction 11).

More about us:

In 2014, we launched our 20-year, £55million Masterplan. Since this time, new habitats which have opened to the public include Giraffe Savannah and Gibbon Forest. Recently, we’ve opened a new £3.5 million world-class chimpanzee habitat, Chimpanzee Eden, and are looking forward to building on this continued growth and success.

As part of our Masterplan development programme, other investments have also included new habitats and renovations such as Lorikeet Landing, a Lemur walk-through and Butterfly Forest, all of which offer our visitors an immersive and inspiring experience with the animals.

At TZ you’ll be part of an evolving and progressive organisation, with staff engagement at its very core. We offer a diverse range of roles and are committed to the fundamental approach of equal opportunities in employment. Our team strives to educate and inspire everyone to care about, and therefore contribute to saving, the other species with which we share our planet.

All applications for this Sales Manager vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Contact information

Twycross Zoo